Services

• Clientele
• Information services
• Other services
• Quality objectives
• Comments and complaints

Clientele

• Citizens
• Businesses
• Departments and bodies
• Bodies in the health and social services and education networks
• Municipalities

Information services

• Job offers and recruitment in the Québec public service
• Information on dealing with the Québec government

Other sevices

• Coordination of Québec public service human resources development programs
• Coordination of staffing in departments and bodies

Quality objectives

Accessibility

• Our services are accessible throughout Québec, Monday through Friday, from 8:30 a.m. to noon and from 1 p.m. to 4:30 p.m.
• You can reach us by phone, fax or mail and, for certain services, by email.
• Our toll-free number is 1 866 552-5158.

Courtesy

• We welcome and deal with clients in a diligent, respectful and attentive manner.
• We carefully listen to clients’ queries and, if necessary, put them into contact with the person most able to help them, while limiting as much as possible the number of people they have to speak to and not transferring them to a voice mailbox.

Fairness

• We process queries fairly and impartially.

Efficiency

• We provide clear, precise and complete information.
• We send an acknowledgment of receipt within ten working days after receiving a written query (email or letter), in which we indicate when the requested information will be sent.

Comments and complaints

A person appointed by the secretary of the Conseil du trésor receives and processes comments and complaints with full confidentiality. Do not hesitate to write, as your comments may contribute to improve our services.

Person in charge of complaints

Phone: 418 644-4767
Mailing address:
Gouvernement du Québec
Secrétariat du Conseil du trésor
875, Grande Allée Est, 5e étage, secteur 500
Québec (Québec)  G1R 5R8
Canada
Email: responsable-plaintes@sct.gouv.qc.ca